OpenLedger Support

How does OpenLedger DEX’s Ticket support system work? 3

• What slows support down?
• What about my payments? Are they still secure?
• When is OpenLedger DEX support available?

How do I create an OpenLedger DEX support ticket? 1

• How do I create an OpenLedger DEX support ticket?

How do I fill in an OpenLedger DEX support ticket? 4

• What issues can I get help with using an OpenLedger DEX support ticket?
• What is my OpenLedger DEX account?
• Is my email the same as my account?
• Why does it matter how I access OpenLedger DEX?

How do I fill in an OpenLedger DEX support ticket if I haven't received funds? 2

• How To Create Support Ticket (Deposit issues)?
• How To Create Support Ticket (Withdrawal issues)?

What happens next after ticket has been created? 2

• What happens next after ticket was created?
• Statement For Ticket Support Terms

Denial of Service or/and Support 2

• Denial of Service or/and Support
• Inappropriate behavior (blackmailing). Disclaimer.

How do I create account? 2

• How do I create an OpenLedger DEX account?
• What are the differences between account and wallet model?

How do I back up my wallet? 3

• How do I back up a new wallet?
• How do I back up a wallet I already have?
• How do I import an existing wallet to OpenLedger DEX?

Why do I need brainkey? (wallet model) 2

• What is a brainkey?
• How do I create a brainkey?

I already have a Bitshares account. Where can I login? 2

• I already have a Bitshares account (account model). Where can I login
• I already have a Bitshares account( wallet model). Where can I login?

I can't login. My password is not working 2

• The right place to log in for account model
• The right place to log in for wallet model

Most common password issues. 2

• Has my password changed?
• I need help to recover my password or .bin file

How can I recover my OpenLedger DEX password? 2

• How can I recover my account password?
• How can I recover my wallet model login details?

What’s happened to my funds? 3

• I don’t see the funds I just sent or received. What’s happened to my funds?
• What can I do if I sent funds to the right address, in the wrong currency?
• I made a mistake typing the address when I was sending funds to another account. What do I do?

Where I can find my transaction details? 4

• Where can I find the transaction ID of a transaction?
• Where I can find my transfer details?
• Where i can find "Operation ID"
• Where can I find my full transaction history?

I’m having problems with a deposit to OpenLedger DEX 2

• How to make a deposit?
• Making deposits using “RMBpay” Transfer Service

I'm having problems with withdrawal from OpenLedger DEX 3

• How do I make a withdrawal?
• How do I withdraw HEAT from OpenLedger DEX?
• How do I make large amount withdrawal?

Making deposits and withdrawals using OpenLedger gateways. Conditions. 3

• Making deposits and withdrawals using OpenLedger transfer service
• What do I do if coin is under delisting.
• Fee Structure on OpenLedger.

Most common questions about orders 3

• I want to create an order but it tells me that I don't have enough BTS, but I don't have BTS to create an order
• How do I cancel an order?
• I can't create an order because I have an error message that reads, ‘Transaction was not signed.’

How do I trade? 1

• How do I buy/sell STEEM, ETH, etc?

GoodWill service 2

• Can OpenLedger return my funds?
• Can OpenLedger return my OPEN.KRM?

FIAT Gateway 1

• How do I make FIAT Deposits and Withdrawals?

Can I create a currency or run an ICO/ITO on OpenLedger DEX? 2

• Does your site allow others to create/crowdfund for their projects?
• How do I get started with my project on OpenLedger DEX?

What services does OpenLedger DEX offer to companies who are looking at an ITO/ ICO? 4

• Crowdfunding technology
• Marketing
• Public Relations
• Legal Services