OpenLedger Support

OpenLedger DEX Support Provision 5

• How do I contact the OpenLedger DEX support team?
• What is your response time?
• How quickly will you fix my issue?
• Are my payments secure while you are resolving the ticket?
• What issues can I get help with?

Support Ticket Submission 6

• How do I create an OpenLedger DEX support ticket?
• Why do you ask my email address?
• Why does it matter how I access OpenLedger DEX?
• What is my OpenLedger DEX account?
• How To Create a Deposit Issue Ticket?

See all 6 articles

I’ve submitted a support ticket. What will happen next? 2

• I’ve submitted a support ticket. What will happen next?
• How do I check the status of my ticket?

Refusal of service and/or support 2

• Refusal of service and/or support
• Offensive Behavior. Disclaimer.

How are OpenLedger DEX and Bitshares connected? 1

• How are OpenLedger DEX and Bitshares connected?

Create an OpenLedger DEX Account 2

• How do I create an OpenLedger DEX account?
• What are the differences between account and wallet model?

Creating a wallet backup 2

• How do I back up a new wallet?
• How do I import an existing wallet to OpenLedger DEX?

Wallet Model: brainkey 2

• What is a brainkey?
• How do I create a brainkey?

I already have a Bitshares account. Where can I login? 2

• I already have a BitShares account based on the account model. Where can I log in?
• I already have a BitShares account based on the wallet model. Where can I log in?

I can't login. My password is not working 2

• Where can I log in with the account model?
• Where can I log in with the wallet model?

Common password issues. 2

• Has my password changed?
• I need help to recover my password or .bin file

How can I recover my OpenLedger DEX password? 2

• How can I recover my password?
• How can I recover login details of my wallet?

What’s happened to my funds? 3

• I don’t see the funds that were sent to/from my OpenLedger DEX account. What’s happened to them?
• I’ve sent funds to the right address, but in the wrong currency. Can I get them back?
• I sent funds to a wrong account at OpenLedger DEX. How can I get them back?

Where I can find my transaction details? 4

• Where can I view an ID of my transaction?
• Where can I view my transfer details?
• Where can I view an operation ID?
• Where can I view my full transaction history?

I’m having problems with depositing to OpenLedger DEX 2

• How do I make a deposit?
• Can I make deposits using RMBpay?

OpenLedger DEX: Withdrawals 3

• How do I make a withdrawal?
• How do I withdraw HEAT from OpenLedger DEX?
• How do I make a large amount withdrawal?

Depositing and withdrawing through OpenLedger DEX gateways 3

• Can I deposit and withdrawal using OpenLedger DEX gateways?
• One of my coins will be delisted. What should I do?
• Fee Structure on OpenLedger.

Most common order issues 3

• I’m trying to create an order but it keeps saying that I don't have enough BTS
• How do I cancel an order?
• I get the ‘Transaction was not signed’ error message each time I try to create an order

How to trade at OpenLedger DEX? 1

• How do I buy and sell STEEM, ETH, and other currencies?

Goodwill gestures 2

• I lost access to my account. Can OpenLedger DEX return my funds?
• Can OpenLedger DEX return my KRM tokens?

ICOs/ITOs on OpenLedger DEX 2

• Can I run an ICO/ITO on OpenLedger DEX?
• How do I get started with my project on OpenLedger DEX?

OpenLedger DEX ICO/ITO services 4

• Crowdfunding technology delivery
• Marketing
• Public Relations
• Legal Services