We do our best to react on your issues within 72h, but please note, there are different unusual cases that can take up to 1 month to resolve issues.
The main reasons for delays are huge amount of external factors that affect OpenLedger GateWays ( technical blockchain issues, bitshares lags, networks, capacity or others) and technical department load because of experiencing a high volume of requests.
Corporate policy prohibits tickets resolving without 100% security guarantees, that user gets his amount without any loss or affect on the balances of other users what can also lead to delays.
Please remember: Your transactions are safe and will be completed as soon as possible.
Open Ledger Support always available, but limited because of a high volume of requests outside of working hours. Our team will be with you soon in any case.