If you lose or forget your login credentials or delete or remove your backup files, we won’t be able to restore the access to the OpenLedger DEX account for you. Being a decentralized exchange, we don’t have access to users’ accounts and their login details.


If you lose access to your account, you may apply for a return of KRM tokens. They can be sent to another account that you have at OpenLedger.io. If you don't have such an account, you need to create it.


Please note that the transaction will be subject to the OpenLedger DEX’s administration fee of 20%, with the minimum charge being 0.025 BTC.


Send an email to the KRM support team to request a refund. Make sure to include links to the OpenLedger DEX account that you can’t access and the one where you want to transfer your KRM tokens.


If you have any questions, create a new support ticket and set the ‘Type of Issue’ field to ‘Funds Recovery (Good Will)’. Try to fill in all the fields. You can expect a reply within 72 hours.