After a new support ticket is created, the system automatically sends an email to its submitter, confirming that the request has been registered.

The ticket will be updated with an answer as soon as a member of our Support Team looks at the problem described in the request.

Tickets with unusual issues will be forwarded to the Technical Team. Please note that we do our best to respond to tickets within 72 hours, but it may take up to 30 days to resolve complex requests.

You will receive an email notification when the issue is resolved.