1. When you create a support ticket, you receive an email . It is automatically created by system when you send to us your request. 

2. When Support Team check your question, they answer you in your ticket. There can be different answers due to the situation. 

3. If your issue is unusual, Support Team send your request to Technical Team. Please note, we do our best to react on your issues within 72h, but there are different unusual cases that can take up to 1 month to resolve issues.

4. When your issue is resolved, you will receive notification by email.

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light-on (on) Statement For Ticket Support Terms