FAQ

How To Create Ticket to Support (Deposit issues)?
Have troubles? The ticket is a fast and easy way to receive a solution or an answer from OpenLedger team. Go here and fill as much fields as possible with ...
Fri, 16 Feb, 2018 at 8:39 AM
How To Create Ticket to Support (Withdrawal issues) ?
Have troubles? The ticket is a fast and easy way to receive a solution or an answer from OpenLedger team. Go here and fill as much fields as possible with ...
Fri, 16 Feb, 2018 at 8:39 AM
Statement for ticket support terms
We do our best to react on your issues within 72h, but please note, there are different unusual cases that can take up to 1 month to resolve issues. The...
Wed, 20 Dec, 2017 at 7:48 AM
Denial of service or/and support
In case of any user was noticed in bad faith action (e.g., using the vulnerability in self-serving or disruptive purposes without informing the administrati...
Fri, 29 Dec, 2017 at 9:25 AM
Password recovery instructions
If you have account model: There is no such option, as password recovery, on Bitshares platfrom. If you've lost your password - you lost your accoun...
Tue, 30 Jan, 2018 at 7:33 AM