How does OpenLedger DEX’s Ticket support system work?

We will always do our best to respond to you within 72 hours, but please note that in very unusual cases it may take as long as 30 days to resolve complex issues.

What slows support down?
The main obstacles that slow down OpenLedger DEX support tickets are external factors like technical blockchain issues, bitshares lags, network and capacity...
Fri, 30 Mar, 2018 at 10:46 AM
What about my payments? Are they still secure?
It’s against our policy to resolve tickets without 100% security guarantees, so that users get their payments without loss and without affecting the bala...
Fri, 30 Mar, 2018 at 10:47 AM
When is OpenLedger DEX support available?
OpenLedger DEX Support is always available. Our team monitors the platform 24/7 and responds to support tickets as quickly as possible. In peak traffic p...
Fri, 30 Mar, 2018 at 10:47 AM