OpenLedger DEX Support Provision

You can expect a reply within 72 hours. Please note that complex tickets may take up to 30 days.

How do I contact the OpenLedger DEX support team?
To get our assistance, you can create a support ticket or submit a request via the form in the lower right corner of the screen. We monitor the exchange 24/...
Tue, 8 May, 2018 at 5:06 AM
What is your response time?
You can expect a reply within 72 hours. Usually, our response time is much quicker than this. However, some tickets may require more time to be processed. So...
Tue, 8 May, 2018 at 5:06 AM
How quickly will you fix my issue?
We do our best to quickly resolve support requests, but some complex tickets may take up to 30 days. Blockchain technology issues, BitShares’ lags, network,...
Tue, 8 May, 2018 at 5:08 AM
Are my payments secure while you are resolving the ticket?
We ensure that transactions of ticket submitters are securely processed, and they won’t affect other users. Please note that this can also lead to delays in ...
Tue, 8 May, 2018 at 5:08 AM
What issues can I get help with?
Our Support Team addresses different issues, such as: Withdrawal issues; Deposit issues; Verification issues; Account access issues (not the on...
Tue, 8 May, 2018 at 5:10 AM