Support Ticket Submission

Try to fill in all the fields. The more detailed information you give, the more quickly the ticket will be resolved. You can expect a reply from a Support Team rep within 72 hours.

How do I create an OpenLedger DEX support ticket?
To create a new OpenLedger DEX support ticket, go here and fill in as many fields as you can, as clearly as possible. The more information we have about you...
Thu, 10 May, 2018 at 8:08 AM
Why do you ask my email address?
Being a decentralized exchange, OpenLedger DEX does not store any personal user information. We need an email address to contact you for additional question...
Thu, 10 May, 2018 at 8:08 AM
Why does it matter how I access OpenLedger DEX?
Some OpenLedger DEX users access the exchange via the website; others use a desktop client. We need to know which you use so we can find the cause of your i...
Thu, 10 May, 2018 at 8:08 AM
What is my OpenLedger DEX account?
Your OpenLedger DEX.io account will be the same as your RuDEX account, or any other account you have on a BitShares-based DEX. It’s the user name your ...
Thu, 10 May, 2018 at 8:09 AM
How To Create a Deposit Issue Ticket?
Deposit issues are the issues related to sending funds from an external wallet/exchange to a BitShares/OpenLedger DEX account. You can find more information...
Thu, 17 May, 2018 at 10:16 AM
How To Create Withdrawal Issue Ticket?
Withdrawal issues are the issues that arise when OpenLedger DEX users try to withdraw their funds to another wallet (e.g., Bitcoin, Ethereum, etc.) or ex...
Thu, 10 May, 2018 at 8:09 AM